Coronavirus Updates and FAQs


Our commitment to your safety and well-being

We know that there are lots of concerns about the current serious situation and the uncertainty that everybody is feeling. Our priority is to protect the safety of our customers and our colleagues. We wanted to reassure you that we are following the very latest advice from the Government and public health authorities regarding coronavirus (COVID-19).

We already have well-established cleaning regimes for our vehicles, and we are continuing to enhance the measures we have in place in response to the developing situation with more regular cleaning of the main customer touchpoints such as hand poles and grab rails. The government and public health advice continue to be that the most effective measure that people can take to protect themselves and others from the virus is to regularly wash their hands for 20 seconds with soap and water, or use a hand sanitiser gel if soap and water aren’t available. We have issued detailed and regular reminders to our staff about good hygiene practice and the importance of handwashing and we know that our customers will also be following this advice.

We have provided below answers to a range of frequent questions about travelling on our services. For more information on coronavirus, visit https://www.nhs.uk/conditions/coronavirus-covid-19/.

Q. Can I continue to travel on your services?

The advice from the government and public health authorities is that people can continue to use public transport; however, it is recommended to stay home unless essential. For government information on social distancing, please follow these guidelines.

Q. Are all services continuing to run as normal?

Our bus services are operating to a reduced special timetable across the entire network since from Thursday 26th of March. From Monday 6th of April, further reductions will be in place whilst supporting workers and essential travels. The new timetables can be downloaded here 

Special Timetable 06.04.2020 Special Timetable 06.04.2020 (1580 KB)

If you are a NHS and Emergency Services worker and are affected by us running a Saturday timetable, please read here how to benefit from free alternative transportation.

As changes are affected at short notice, we recommend you follow us on one of our social media pages (Twitter or Facebook) @newportbus or check our website (https://www.newportbus.co.uk/features/news).

The Travel centre is closed from Monday 23rd of March. The Travel Centre phone line (01633 263 200) is open for enquiries between 8:00 and 16:00.

The Customer Service office on Corporation Road has been closed to the public at present. For information, please ring 01633 670 653.

With regards to the day trips, we have cancelled the April day trips at present and have suspended bookings on further day trips

Q. How are you protecting your staff, such as drivers?

We are reminding everybody of the important of hygiene good practice. In addition, as with the main customer touchpoint areas, we are also increasing the frequency of cleaning within driver cabs and other areas our staff come into greater contact with.

From Thursday 26th of March, we will introduce strict social distancing measures to protect our driving staff further - see below.

Q. Are you carrying out additional cleaning on your services?

We already have well-established cleaning regimes for our vehicles, and we are continuing to enhance the measures we have in place in response to the developing situation with more regular cleaning of the main customer touch-points such as hand poles and grab rails, as well as extra cleaning materials for depot and other work areas, and are issuing detailed and regular reminders to our teams about hygiene good practice.

Q. Are there any extra measures I should take whilst travelling?

  • The driver will only allow 50% of the seating capacity to be utilised. Please respect his decision.
  • Please do not sit in seats directly behind the driver
  • Please do not sit close to other customers and maintain as much social distance as possible

As advised by the NHS, people should also follow these simple measures to stop viruses like coronavirus spreading:

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands afterwards 

Q. What steps are you taking at the bus station and travel shop?

We are also enhancing the cleaning regimes at the bus station and at the travel shops and as with our bus and coach services, we are focusing on the places our customers come into more contact with. We recommend that all our passengers practice social distancing properly for their own protection and the one of our personnel.

The travel centre has been closed to the public from Monday 23rd of March.

Q. If I decide not to travel with a pre-booked ticket, can I get a refund?

The government advice is that people can continue to use public transport services as normal and therefore our normal ticket conditions apply.

Q. What contingency measures do you have in place if the spread of the virus continues?

We are closely monitoring and managing the current situation. Our priority is to protect thesafety of our customers and our own employees. In addition, we will continue to liaise closely with government and public health authorities on any further steps we should take. 

Page updated: 25th of March 12:00