Coronavirus Updates and FAQs

Our commitment to your safety and well-being

Travelling by bus may feel like a challenge at present. However, you can be reassured that at Newport Transport, we take the health and well-being of our staff and passengers seriously and are following the very latest advice from the Government and public health authorities regarding coronavirus (COVID-19). Read the latest #KeepWalesSafe rules here.

We have enhanced our already well-established cleaning regimes for all our vehicles and you can see further details below. We regularly remind our staff about good hygiene practice and the importance of handwashing. For our passengers' convenience, we provided hand-sanitisers on all vehicles. 

A 3-layer face covering is mandatory in Wales on all public transport, except where exemptions apply. Be kind and respect those who can't. Exemptions notes can be requested from the Transport for Wales website.

We have provided below answers to a range of frequent questions about travelling on our services. For more information on coronavirus, visit https://www.nhs.uk/conditions/coronavirus-covid-19/.

Q. Can I continue to travel on your services?

The advice from the government and public health authorities is that people can use public transport following all rules regarding face-covering and social distancing. For government information on social distancing, please follow these guidelines.

Q. Are all services continuing to run as normal?

We are regularly reviewing our timetable to ensure that services are provided to enable commuters and serve places of education. We encourage people to get in touch with feedback via our contact form.

As changes can happen at short notice, you might find it more convenient to download the Newport Bus app. This enables you to check the bus in real-time and its occupancy level. View our mobile app page for details.

You can also follow us on one of our social media pages (Twitter or Facebook) @newportbus or check our news page.

The Travel centre is currently closed to the public. However, the Travel Centre phone line (01633 263 200) is open for enquiries between 8:00 and 16:00. The Customer Service office at the depot, 160 Corporation Road is opened to the public for monthly card top-ups. Please ring the bell at the front. For information, please ring 01633 670 653.

With regards to the day trips, we are hoping to welcome you all back later in the year and are waiting for guidance on private hire and social distancing in the coming months. 

Q. How are you protecting your staff, such as drivers?

We are reminding everybody of the importance of hygiene good practice. In addition, as with the main customer touchpoint areas, we are also increasing the frequency of cleaning within driver cabs and other areas our staff come into greater contact with.

Drivers are also provided with an individual hand sanitiser, a face covering and a face visor for when dealing with customers outside their cab. We have installed screens to enclose the driver in their cab on every vehicle in service. They also have received all government advice in regards to hand washing and good hygiene practices.  Face coverings for the drivers are not compulsory when his cabin is enclosed by protective screens.

Q. Are you carrying out additional cleaning on your services?

In addition to our robust overnight cleaning regimes, we have further improved these by procuring specific chemicals in relation to COVID-19. We have staff at the depot undertaking additional cleans of all touchpoints as vehicles arrive back for break or change of service. We are also undertaking a weekly fogging of vehicles using a chemical called X-Mist. This is a long-lasting germicide that sanitising all areas of our vehicles, including the air conditioning for up to seven days.  

Q. Are there any extra measures I should take whilst travelling?

We ask our customers to undertake the following measures to keep you, our staff and others safe while travelling. 

Keep 2m apart. You must wear a 3 layer face covering while onboard. Pay Contactless wherever possible. Use hand sanitiser provided. No standing passengers. Use window seats only. Face away from others, only sit in forward facing seats. Keep windows open. Wheelchair spaces remain available. Once maximum advisory capacity is reached, the driver will only stop when customers wish to alight. The bus will also display Sorry, Bus Full on its exterior display.

3-layer face coverings are mandatory on all public transport as per the Welsh Government legislation. Exemptions notes can be obtained online on the Transport for Wales - Transport for Wales – Exemption Note (trc.cymru) or by calling Transport for Wales on 0300 303 4240. More information regarding the use of face coverings can be found here.

Travel safer by:

  • Not travelling if you feel unwell, even with mild symptoms
  • Avoid busy periods if your journey will allow
  • Avoid touching surfaces as much as possible
  • Only use your mobile phone for calls in an emergency and travel in relative silence
  • Sit close to the window and at a distance of other passengers, unless they are part of your household. 
  • Do not eat or drink while onboard
  • Keep the window open to facilitate ventilation

Here is a 2-minute film from the UK department of health and care to demonstrate the importance of "hand, face, space" and ventilation in the protection against COVID-19. (opens YouTube)

A still image from the Hand Face Space video

Q. What steps are you taking at the Bus Station and Travel Shop?  

We are enhancing the cleaning regimes at our bus station units and at the travel shops as with our bus and coach services, we are focusing on the places our customers come into more contact with. We recommend that all our passengers practice social distancing.

The Travel Centre has been closed to the public since Monday 23rd of March. 

Q. If I decide not to travel with a pre-booked ticket, can I get a refund?

The government advice is that people can continue to use public transport services as normal and therefore our normal ticket conditions apply. 

Q. What contingency measures do you have in place if the spread of the virus continues?

We are closely monitoring and managing the current situation. Our priority is to protect the safety of our customers and our own employees. We will continue to liaise closely with government and public health authorities on any further steps we should take.