fflecsi is Transport for Wales new bus service, run in partnership with local bus operators that allows people to request a bus to pick them up near home, work or shops. The scheme started in the St Julians, Brynglas and Rogerstone areas of Newport on Monday 18th May 2020 and from August 8, 2021, has been extended to all urban areas within the city boundary.
fflecsi is in addition to the scheduled bus services, adding more flexibility of transport for the residents.
How does it work?
The app is easy to set up. All you need is an email address, You can also indicate if you are a wheelchair user.
The fflecsi call centre number is 0300 234 0300 - the opening hours are Mon-Sat 6 am - 11 pm and Sunday 9 am - 7 pm.
Book your trip
On the app, use the pointer or type your address to choose your departure and destination points within the fflecsi area. The app will then schedule your bus for you and indicates your pick-up point. You will receive a text message (SMS) confirmation on your journey.
On the phone, the call centre advisor will take your booking and will confirm it back to you.You will receive an automated call approximately 30 minutes prior to you ride to confirm the time and pick up point.
You can also schedule a return or other journeys up to seven days in advance. This is the perfect solution for commuters to leave their car at home and enjoy a hassle-free ride.
Note that if you leave close to a regular bus stop, you will be offered a timetable service if it provides you with the fastest pickup and journey time.
Travel - Head to your pick-up point in plenty of time and be ready to start your bus journey, Your pick up time might be a bus stop, but not necessary. This will be indicate on the app or by the call centre agent.
Pay for your fare on the bus. As the Newport fflecsi is operated by Newport Transport, the fares are the same as Newport Bus fares and all tickets are valid on the fflecsi and the scheduled Newport Bus services.
Once a fflecsi passenger is booked on a service, Newport Bus guarantee that the passenger will have a seat and enough space to respect social distancing guidelines.
The Newport fflecsi service operates from 06:00 to 23:00, Monday to Saturday and from 9:00 to 19:00 Sunday.
To find out more, please visit fflecsi.wales - The Fflecsi app can be downloaded here
For information on the cancellation/no show policy, please read the fflecsi service Terms and Conditions.