Newport Bus Blog

Introducing Special Timetable from March 26, 2020

Newport Transport - Wednesday, March 25, 2020

For update information, visit our Routes and Timetables page  and our Coronavirus statement and FAQs.

From Thursday 26th of March, we will operate a special bus timetable from 07:00 to 19:00 and no Sunday service due to a significant reduction in demand and ongoing staff availability since the UK Government detailed further emergency measures.

The company has had to develop and operate a special timetable causing further reduction in bus services. This change will enable us to work with a reduced staff level, whilst protecting a greater number of people and providing a level of public transport for essential travel. Download the timetables.

 

From Thursday we will also enforce strict social distancing measures on our services. Until further notice driving staff will only allow 50% of the seating capacity to be utilised. We ask customers not to sit together and to refrain from using the seats directly behind the driver to assist reducing the risk of spreading the virus.

 

Newport Bus will also carry on with offering FREE alternative transport to NHS and emergency services personnel who live in Newport and Cwmbran where the bus service times do not suit, again offering FREE travel. Those who need to use our alternative travel arrangements can get in touch, providing a telephone number, pick up point, place of work and shift times either via email to our dedicated email address nhs-support@newporttransport.co.uk or phone on 01633 211 202. Free travel is achieved simply by showing their NHS or emergency services ID badge at time of boarding.

Scott Pearson, Managing Director explains: “As a company, we understand how critical it is for people to have access to a bus service for work and essential shopping. By reducing our timetable further, we can prolong our running of the bus services in Newport. I would like to take the opportunity to remind bus users that whilst we have stepped up the cleaning regime on our buses, especially the high touch point areas and the driver’s cabin, we appreciate your effort in practicing social distancing with our staff and between yourself on boarding and using the bus whenever possible.

I am sincerely grateful to all the staff at Newport Transport for doing an amazing job for our customers and for their patience and understanding as we navigate through these unprecedented challenges.”

A statement plus questions and answers on the disruptions to the Newport Bus services can be found on the Newport Bus website here. This will be kept updated; however, for the latest traffic updates, we recommend people to follow the company official Twitter or Facebook pages @NewportBus.

All of the timetables can be found on the website www.newportbus.co.uk/journey-planner or on the Travelinewww.traveline.cymru).

 

Free Transport for Newport NHS and emergency services staff

Newport Transport - Saturday, March 21, 2020

Service removed as of 30th of August 2020 due to capacity issue and increased in normal services.

As the main bus operator in Newport, Newport Bus is reaching out to emergency services personnel: NHS, Ambulance, Fire and Police Service by providing free bus transport on our network of bus services for the duration of the COVID-19 pandemic.

In addition, we will offer alternative transportation to NHS Staff and Emergency services workers as follows:

  • Pick up of residents from Cwmbran and Newport (from their closest bus stop or safe place)
  • Drop off in Newport only (Royal Gwent Hospital, St Woolos, St Cadocs, Police stations, Fire Station)
  • Monday to Friday mini bus service with multiple pick up and drop off points expected

To arrange email name, contact number, address, drop off point and shift time to: nhs-support@newporttransport.co.uk

This alternative transport provision is available for those emergency workers living in both Newport and Cwmbran working in Newport where there is not an alternative Newport Bus service operating. When boarding any of our services simply show your staff ID badge to the driver on boarding.

Scott Pearson, MD for Newport Transport explains: “We understand that reliable transport is key for our emergency workers to get to work so by offering free travel on our bus services and special minibus services for those not on a bus route we can ensure that they can get to where they need to be and provide the amazing care as they do every day.”

Operating on Saturday timetable

Newport Transport - Wednesday, March 18, 2020

From Monday 23rd of March, we will be operating on Saturday timetables due the reduced demand on all our network, and staff availability.

As a result of increased homeworking and government advice on avoiding non-essential travel, the demand on bus services has reduced. Therefore, Newport Bus has decided to operate Saturday timetables across its 43 routes from Monday 23rd of March. Normal weekend services will apply on Saturdays and Sundays.

Scott Pearson Managing Director stated “These are completely unprecedented times, but we will maintain bus services for our customers for as long as we are able to, while carefully following Governmental guidelines. I want to take this opportunity to thank all the staff at Newport Transport for doing an amazing job in very difficult conditions and thank our customers for their patience and understanding as we navigate through these challenges.”

The Customer Service Centre at our Head Office on Corporation Road will be closed to customers from Monday 23rd March; however, our Travel Centre in Friars Walk Bus Station will remain open but please check our website for up to date opening times.

A statement plus questions and answers on the disruptions to the Newport Bus services can be found on the Newport Bus website. This will be kept updated; however, for the latest traffic updates, we recommend people to follow the company official Twitter or Facebook pages @NewportBus.

All of the timetables can be found on the website www.newportbus.co.uk/journey-planner or on the Traveline Cymru website (www.traveline.cymru).

 

 


Introducing Contactless Payment for all bus fares

Newport Transport - Wednesday, February 26, 2020

RIDE CONTACTLESS WITH NEWPORT BUS

We're delighted to annouced that from Sunday 1st March, passengers on Newport Bus will be able to pay using their contactless-enabled bank card for all fares and weekly top-up on their Passport and Bamboo smartcards. The new ticketing machines will also allow passengers to make smartphone payment such as Apple Pay or Google Pay when set up on their mobile device.

Following investment in a new ticketing system, we are now in position to offer contactless payment onboard our entire fleet of local buses.

Contactless payment will simplify the way people pay for their fares and will be especially beneficial in encouraging the occasional bus users to make a switch to bus travel. As the City of Newport is continually attracting more visitors, thanks to the opening of the ICC Wales and other acclaimed events across the City, we expect this will contribute to promoting greener journeys.

This faster method of payment - you only need to ask your driver for the ticket you want and pop bank card onto the reader for your ticket to be printed – will speed up boarding time and make bus travel a better, and easier experience for all. Here how:

CONTACLESS INFOGRAPHIC

The contactless system chosen by Newport Transport is the Ticketer ETM system, which is the industry’s most innovative ticketing solution, and is designed to give passengers the widest possible range of payment options. These new machines fitted with improved GPS-locator will also improve Newport Bus’s ability to provide real-time information. In time, this invaluable data will help deliver a more efficient and reliable bus services for our customers.

“Ticketer are delighted to be involved in this new development for Newport Bus” comments John Clarfelt, CEO of Ticketer “ The convenience of using contactless will allow their passengers greater flexibility and will make bus travel accessible to all, which in turn encourages more people to take the bus.

Scott Pearson, our Managing Director encourage everyone to do something bold and try the bus! In lights of the current environmental challenges and increase in congestion, bus travel needs to become a method of choice and a real alternative to the car.

 




Timetable changes February 2020

Newport Transport - Monday, February 10, 2020

ELECTRIC BUS

From February 17, 2020, Newport Bus is introducing timetables changes to five of its services in response to passenger feedback and reliability issues due to an increasing level of traffic. The routes affected are the 11, Allt-Yr-Yn – Brynglas, 20 A/C Spytty Retail Park via Christchurch Village, 42/43 Moorland Park, X74 Chepstow and 60 Monmouth.

The changes are as follows:

Route 11 – Following our take-over of the Brynglas – Allt-Yr-Yn service last September, Newport Bus has engaged with passengers to understand whether the timetable was meeting the requirement of most passengers. As a result, the hourly service will now operate from quarter to instead of quarter past the hour from 9:00 till 17:00. This change will facilitate connections with other services at peak time. Both inbound (8:15) and outbound (17:10) services to the Civic Centre remain unchanged. Download timetable service 11

Due to regular congestion around Spytty Retail Park, Newport Bus had to make adjustment of a few minutes to some of the intermediary timing points of the services covering the retail park. The routes are 20 A/C, 42/43 and X74. The departure times from Newport Bus Station and the frequency remain unchanged. The Glan Llyn estate will benefit from one extra morning service towards Chepstow at 7:30. Download timetable Service 20. Download timetable Service 42/43. Download timetable Service X74.

The Route 60 Newport to Monmouth via Caerleon, Usk and Raglan has also been subject to adjustments to maintain timetable reliability. Most changes are minor adjustments of a few minutes, earlier or later at intermediary timing points. The main change is the addition of a new service at 14:05 from Newport Bus Station Monday to Friday. The afternoon school service has also been replaced with an all-year-round service at 16:35. Download timetable Service 60.

Newport Bus endeavours to provide timetables for its services that meet passenger needs, traffic and commercial obligations. Morgan Stevens, Operations Director at Newport Bus comments: “We trust that these timetable adjustments will prove useful to our passengers and will assist with journey planning. We, at Newport Bus, are aware of the difficulties in keeping the bus running on time due to congestions, accidents and other delays and are working tirelessly to deliver an effective bus service to the city of Newport. It is in everyone’s interest that bus travel becomes a method of choice and for that, it needs to be made easy and relevant to the passengers.”

All timetables are available for download here on our website and timetable leaflets are available from the travel centre and the bus depot from the 10th of February.

 


Round Prices for 2020 ...Fare Enough

Newport Transport - Monday, December 30, 2019


From January 5, 2020, we are introducing a simplified fare structure ahead of a string of projects for 2020, starting with the installation of a new ticketing system early in 2020.

This is the first review since February 2018! Simpler prices and a reduced number of options will go towards reducing the time spent looking for coins. However, this is changing for the better as, by the end of January, we plan to have a new ticket machine system in operation.

In the first phase, the new ticket machines will enable payment for bus tickets with all contactless card types as well as Apple Pay and Android Pay. A welcome change for the occasional user or the regular commuter, it will allow quicker boarding time. Phase two will see mobile ticketing being offered to our customers, closely followed by phase three that will see bus real-time information on mobile devices.

The new ticketing machines will enable real-time travel information. Morgan Stevens, Operations Director for Newport Bus explains what it means for Newport Bus:” We are really looking forward to the implementation of this new system. The new ticket machines will enable us to have invaluable passenger insight, which will give us the improved understanding to deliver efficient bus services to all.”

The fare review will only affect the adult, child and youth tickets and the Passport fares for travelling in zone 1 and zone 2. The fares for travelling in Zone 3, which extends the Newport Bus network to Chepstow and Monmouth remain unchanged. To simplify the number of different price options, the discount for Freedom card users will be scrapped together with the Student Passport card, which is replaced by the Youth Passport for under 21 and the adult Passport. The family day tickets, City Hop and Network Rider tickets remain at the same low price. Clikc here for information and request our smartcards. Click here for information on Newport Bus Travel Zones.

As public transport is now dominating the environmental debate, we’re introducing an important change to benefit commuters: our highly discounted annual Passport cards that offer a daily commute at £2.70* for a Passport Plus holder will now be available exclusively via employers, giving staff the added benefit of paying monthly through their salary. Don’t forget to speak to your employer about our Employer Bus Passport scheme.

The new fares are as follows:

Ticket Type
Zone 1
 Zone 2
Adult Single £2.00 £2.50
Adult Day £4.00 £5.00
Adult Weekly £16.00 £20.00
Adult 4-Weekly £50.00 £60.00
Ticket Type
 Zone 1
 Zone 2
Child Single £1.25 £1.75
Child Day £2.50 £2.50
Child Weekly £11.00 £11.00
Child 4-Weekly £33.00 £33.00
Child Annual £350.00 £350.00
Ticket Type
Zone 1
Zone 2
Youth Single £1.35 £1.65
Youth Day  £2.70 £3.40
Youth Weekly £11.00 £13.50
Youth 4-Weekly £34.00 £40.00
Youth Annual £350.00 £415.00

Download our fare information here.

We’re very excited about the upcoming developments for Newport Transport in 2020. Not only we will have the new ticket machine system, but we also have the arrival of fourteen brand new fully electric zero-emission buses and will be launching a mobile-ticketing app, putting us in good stead for the new decade. We would like to thank our passengers for their support and loyalty and would welcome all car users to give the bus a try, as fewer cars on the road will make for easier bus travel and cleaner air for all.

A Christmas Message

Newport Transport - Friday, December 20, 2019


Dear all,

I would like to sincerely thank all our customers for their loyalty and support this year, 2019 was very challenging, however, 2020 is looking to be very exciting with so many new projects, ready to be delivered. I would like to end this year with a glimpse of what's to come.

In early 2020, we will have the installation of a new ticket machine system, which will allow contactless card payments. We will see the arrival of fourteen brand new zero-emission fully electric buses. The new electric vehicles will contribute immensely towards the improvement of the air quality in the City of Newport. They will represent almost 20% of your fleet of buses in the city!

As if this wasn't enough, in early Spring we will be launching a mobile-ticketing app with mobile ticketing functionality and real-time bus information on your mobile. This clear and simple platform will bring Newport Bus into the 21st century and will go a long way towards encouraging drivers to leave the car at home for the benefit of all. Fewer cars = less congestion = cleaner air = quicker bus journey time = a better environment for everyone.

Newport Transport is proud to be part of the fantastic community of Newport and we could not improve and grow without your loyal support. I trust that you will all join me in looking forward to an exciting 2020 for public transport in your City.

Wishing you all a very Merry Christmas and Happy New Year.

Thank you all very much!

Scott Pearson, Managing Director

Frequently Asked Questions On Newport Electric Buses

Newport Transport - Monday, November 18, 2019

NEWPORT BUS

Following comments on our social media pages, please find below answers to the most common questions received on our fully-electric buses. Please do not hesitate to comment below. We will endeavour to respond to any relevant comments.

  1. Electronic and buses – what about if the bus runs out of power?
  2. The electric bus will not be running out of power. In operations, the bus will return to the depot when the charge reaches approximately 20%. This first addition to our fleet is an ex-demonstrator bus. However, the next fourteen buses will have a higher power charge, which will increase the range of operation.

  1. Electric buses are not really zero emission vehicles as electricity is required to charge the batteries. What is the infrastructure in place at the depot?
  2. Newport Transport has partnered with Zenobe Energy, an independent owner and operator of energy storage. Working with Zenobe ensure that the energy required to charge the buses will be from renewable sources. Newport Transport already utilises 214 solar panels and this is in the process of being expanded. We are working with our partners to ensure that the operations of our electric buses will be as close to zero emission as possible.

  1. It has been reported in the press about children as young as five years old working in mines to get the elements to make the electric batteries.
  2. The elements mined to produce the batteries supplied by Yutong are iron, phosphate and lithium. The reference to child labour is in relation to the mining of cobalt, which is not used in these batteries.
    By working with reputable partners, we ensure that due diligence was given to the accreditation of suppliers.

  1. Will the bus be able to operate a whole day on one charge?
  2. The current bus is expected to cover 187 km (116 miles) on a single charge, making it suitable for most routes around the City of Newport. The next new fourteen buses will benefit from larger batteries increasing the range to 380 km.

  1. What route will the electric bus be operating on?
  2. The current bus is used on most of the routes that currently operate a full-size single-deck vehicle. The mid-term objective is to lower the air pollution in the areas of the city which suffer the most with poor air quality. Therefore, seven of the fourteen buses will be dedicated to the Caerleon Road corridor, which has two areas of poor air quality. The other seven buses will be allocated closer to the time of operation.

  1. The electric bus appears to be a small bus with steps inside, making it dangerous for the elderly and disabled and with very limited seating.
  2. All buses are low floor and compliant with the Disability Discrimination Act (DDA). The Yutong E12 electric buses ordered by Newport Transport are similar to our current single-deck fleet and have a seating capacity of 39 seats.
    We are reviewing the option of a smaller bus to operate on the routes that can only cope with smaller size vehicles.

  1. Will this first electric bus be permanent in the streets of Newport?
  2. The introduction of electric buses in the Newport Transport fleet is part of our bus replacement strategy. Thanks to the partnership in place with Pelican Engineering and Zenobe Energy, the cost of an E12 is comparable to a diesel bus. In addition, there are substantial financial savings due to lower maintenance requirements, believed to be in the region of 33% compared to a diesel bus.
    At present, the limitation to extend the introduction of the electric buses is the range. Newport Transport required a third of its vehicle to exceed the current range of 340 km of the new vehicles. This will improve overtime as battery technology improves.

  1. Why did you choose the Yutong E12?
  2. We have trialled various models of electric buses over the last 12 to 18 months in order to choose the one that will be best suited to our network. The feedback received on the Yutong demonstrator was very positive. Research into driver and passenger acceptance showed a 94% rating from passengers and 96% from drivers, in contrast with scores in the region of 70-80% on the previous vehicles tested.
    In addition, the manufacturer Yutong is one of the largest electric bus manufacturers in the world, with the experience of thousands of buses with the same battery and drive train in service.

    Further information is available on our partners' websites:
    Pelican Engineering / Yutong https://pelicanyutong.co.uk/yutong-e12-the-first-electric-bus-in-service-in-wales/
    Zenobe Energy https://zenobe.co.uk/zenobe-on-bbc-wales/

Newport Transport supports celebration of Remembrance

Newport Transport - Tuesday, November 05, 2019

NEWPORT BUS

 

To mark Remembrance Sunday and to thank those who have served or still serve in the military, Newport Transport offers free travel on Sunday to customers in military uniform or those who show an ID badge as proof of current or previous service in any branch of our armed forces.

Scott Pearson, Managing Director of Newport Transport comments: “We are delighted to once again offer free travel to all armed forces personnel, veterans and cadets all day on Remembrance Sunday as a way of thanks for all that they have done or currently do for this country. The company has a great history enshrined right back to the first world war. Those brave employees are remembered on our plaque of remembrance in our head office reception.”

REMEMBRANCE PLAQUE

Newport Transport hopes this free transport will allow those who served to remember the fallen and those they fought alongside at localised events or at the Remembrance Parade taking place in Newport City Centre.

A Bronze Award holder of the Defence Employer Recognition Scheme (ERS), Newport Transport pledged to be a forces friendly employer. Members of staff who have previously served will also be taking place in the parade and will lay a wreath at Newport Cenotaph on behalf of Newport Transport.

 

Newport Transport MOT Centre quest towards environmentally friendly commute

Newport Transport - Friday, November 01, 2019

MOT Staff cycling

Despite the perk of free bus transport for staff and immediate family as an employee of Newport Transport, the MOT staff has decided to go that bit further for the environment and a healthier lifestyle.

Here what Ben Fife, Vehicle Technician / MOT Tester wrote about it:

In the last few years, cycling into work has become the norm for three of the MOT workshop’s staff. Michael started the trend, relentlessly defying the weather; Michael owns a car, but it’s seen so little, it has now a mythical status! Rico and I both followed, starting to casually ride in on fine days, but in the last couple of years - the cycling bug has really hit, and our cars are only ever brought to work when necessity dictates. This means that most of the time, the majority of our MOT Centre staff ride as opposed to driving.

Thanks to a generous deal, Rico recently bought Michael’s old road bike, meaning all 3 MOT testers now ride light, traffic-beating bikes to get effortlessly to work whilst saving on car emissions and fuel.

Cycling isn’t just a means to an end for our trio. We often ride aside from the commute; cycling for fitness, mental wellbeing and occasionally challenging ourselves with sportive events and longer club rides on the weekends.In three years, I went from riding 3.5 miles to work to riding 104 miles in a day on a Charity ride.

Cycling is the subject of daily conversations, from what’s on the cycling calendar to lycra or the next planned ride. Aside from the health and fitness benefits that the three of us  enjoy, it frees up three parking spaces, is emission-free and helps us remaining positive, healthy and productive staff members.

Dont hesitate to ask us about our  last ride when you’re in next for your car service or MOT.



Recent Posts

Tags

Archive