Newport Bus Blog

Presenting Newport Bus App

Newport Transport - Sunday, September 27, 2020

We are delighted to announce the launch of a mobile ticketing and real-time bus tracking app bringing further modernisation to its transport network. The Newport Bus app is available for free and can be downloaded to mobile devices from the App Store and the Google Play Store from Monday, September 28.

Newport Bus mobile app was developed in partnership with UrbanThings using the modern and efficient TicketlessTM platform, already trusted by many bus operators worldwide. This smart ticketing solution provides real-time information (RTI) and mobile ticketing which are integrated with the Newport Bus Ticketer ticket machines. Using a combination of real time data and data-based predictions, the mobile app will also inform passengers of bus occupancy levels and predicted occupancy at bus stops, thus enabling users to plan their journey with social distancing in mind.

The mobile app will bring multiple benefits to bus users. The main features of the Newport Bus app are:

  • Prior purchase of day tickets, weekly and 4-weekly passports for travel within the Newport Bus network.
  • Real-time bus time information and location of the approaching bus. The map also shows the traffic level in the city.stops.

Mobile tickets and passports can also be purchased and gifted to another Newport Bus app user, as well as receiving notifications when the ticket is used, making it ideal for parents to

  • View of the occupancy levels of the approaching buses and the predicted level at individual purchase tickets for their children.

Carl Partridge, CEO, Urban Things says:” We are delighted to be partnering with Newport Transport to provide a smart travel platform that brings together RTI and m-ticketing in a single app. The team there is eager to be at the forefront of new innovations, and we look forward to the ongoing relationship as we work with them to future-proof their systems.”

Scott Pearson, Managing Director for Newport Transport says:” The Ticketless platform provides the ideal solution for Newport Bus. It offers a modern, easy-to-use and reliable mobile travel app to our passengers. Within an increasingly contactless and paperless world, the Newport Bus app has been designed to meet the high expectations of our customer. As part of our service improvement strategy, the launch of the app follows the implementation of contactless payments in March and will bring additional convenience and flexibility to bus travel and I am hopeful that it will encourage more people to give the bus a try and make the switch.”

 

Introducing Contactless Payment for all bus fares

Newport Transport - Wednesday, February 26, 2020

RIDE CONTACTLESS WITH NEWPORT BUS

We're delighted to annouced that from Sunday 1st March, passengers on Newport Bus will be able to pay using their contactless-enabled bank card for all fares and weekly top-up on their Passport and Bamboo smartcards. The new ticketing machines will also allow passengers to make smartphone payment such as Apple Pay or Google Pay when set up on their mobile device.

Following investment in a new ticketing system, we are now in position to offer contactless payment onboard our entire fleet of local buses.

Contactless payment will simplify the way people pay for their fares and will be especially beneficial in encouraging the occasional bus users to make a switch to bus travel. As the City of Newport is continually attracting more visitors, thanks to the opening of the ICC Wales and other acclaimed events across the City, we expect this will contribute to promoting greener journeys.

This faster method of payment - you only need to ask your driver for the ticket you want and pop bank card onto the reader for your ticket to be printed – will speed up boarding time and make bus travel a better, and easier experience for all. Here how:

CONTACLESS INFOGRAPHIC

The contactless system chosen by Newport Transport is the Ticketer ETM system, which is the industry’s most innovative ticketing solution, and is designed to give passengers the widest possible range of payment options. These new machines fitted with improved GPS-locator will also improve Newport Bus’s ability to provide real-time information. In time, this invaluable data will help deliver a more efficient and reliable bus services for our customers.

“Ticketer are delighted to be involved in this new development for Newport Bus” comments John Clarfelt, CEO of Ticketer “ The convenience of using contactless will allow their passengers greater flexibility and will make bus travel accessible to all, which in turn encourages more people to take the bus.

Scott Pearson, our Managing Director encourage everyone to do something bold and try the bus! In lights of the current environmental challenges and increase in congestion, bus travel needs to become a method of choice and a real alternative to the car.

 




Back to school – How to enjoy your bus journey to school?

Newport Transport - Tuesday, September 03, 2019

NEWPORT BUS

Here are 5 things you need to know when catching the school services to secondary school:

1.  Be on time at your stop and have your bus pass ready! We hope that you like the 2019/2020 orange chosen for this year. Show your pass clearly to the driver for a free ride to school. No bus pass, no free ride – even when you are wearing your school uniform. In that case, to get on the bus, you will be asked to purchase a ticket. An under-16 Bamboo single ticket costs £1.10 in Zone 1; that’s for the whole city up to Caerleon to the east and Marshfield to the west. You can also use a Youth Passport card if you’re aged between 16 and 21.

If you lose your scholar’s pass, a replacement can be provided at the cost of £10.00 – Please contact us via the travel centre or the website contact form.

2. We operate most of the school services using the current local bus services. Some of these bus services operate to/from the school grounds and will display the destination as a school route. These services, that are also open to the general public, are:
- St Joseph’s RC High School – SJ1 to SJ14
- Bassaleg School - B1 and B2
- The John Frost School – JF1 to JF4
- Ysgol Gyfun Gwent Is Coed – YG1

The other two secondary schools in Newport are served by the regular bus services – 74/74C for Llanwern High School and 15/16 for Newport High School.

Please respect the other passengers as all they want is to arrive at work on time.

3. Have fun on your journey to school, but respect your driver. Your safety is paramount. Our drivers are trained to drive you safely to school and back, however, they must not be distracted while driving. It is, therefore, your job to stand well clear of the doors and not to talk to the driver while en route. If they do not answer, they’re not being rude, they're doing their job. Here's a tip: Be nice to your drivers and they’ll be nice to you back.

4. Lost properties - Every item left on the bus at the end of its shift is returned to the depot. We have a large number of lost properties which are never claimed, so if you’ve forgotten something on the bus, get in touch and we will have a look for you. The popular items are PE kits, musical instruments, art folders, mobile phones and umbrellas of course.

To claim your item, check with the travel centre in the first instance. You can also ring us at the depot on 01633 670563 or send us a message via our contact form.

5. If the bus is late due to traffic, don’t worry we will let the school know on your behalf.

If you didn’t qualify for a free of charge scholar pass to use the school services, we recommend that you purchase a Bamboo card – the under-16 bus card or a Youth Passport card – the 16-21 bus card. Both smartcards can be purchased with proof of age (birth certificate, passport or other official ID) at the travel shop or online in our smartcard store.

To check if you qualify for a school bus pass, contact your council - Newport Council School Transport or Torfaen Council School Transport

Have a great school year and safe journeys. Happy Days!



New routes and service changes for September 2019

Newport Transport - Tuesday, August 27, 2019

NEWPORT BUS

As part of our route improvement plan, we're delighted to announce the introduction of two new routes and amendments to its regular services to start in September 2019.

From the 2nd of September and in time for the opening of the International Convention Centre (ICC Wales) based in the grounds of the Celtic Manor Resort, Newport Bus will be running a new bus route – Route 9. This new route will depart from the bus station (stand 6) to the Coldra Court Hotel and Langstone Business Park, serving the train station, Chepstow Road and the Celtic Manor Resort. ICC Wales is expected to attract an increased number of visitors to Newport and the area. Therefore, it is important that as the main bus operator within the community, we support this fantastic facility by providing public transport for staff and visitors.

The introduction of the route 9 will also benefit the residents of Chepstow Road and more importantly the residents of Treberth estate (Bishpool), with increased services during the day of one every hour instead of every two hours.

The introduction of te new route brings changes to route 73, as it will no longer operate via Treberth Estate which will be serviced by the 9, and will operate directly to the City Centre via Chepstow Road.

Route X74 Newport – Chepstow Service will now serve Glan Llyn estate earlier and later than previously, Monday to Friday, with the first service linking the estate to the city centre departing at 07:30 instead of 11:29 and the last service departing the city centre at 17:25 instead of 14:15. The 74A/74C service remains unchanged.

Routes 42 and 43 – bus station to Spytty Retail Park via Moorland Park or Nash College will both benefit from an increased frequency to every 30 minutes from 8:00 till 18:00 weekdays, giving passengers a combined service every 15 minutes to the retail park or the city centre. Saturdays and Sundays remain unchanged.

We have also brought changes to the routes on the west of Newport. Route 34, currently operating one in the morning and one in the afternoon will be no longer be running from the 2nd of September. Route 35 and 36 remain unchanged, serving Duffryn Way, Tredegar House Drive, Pencarn Way to Celtic Springs. We will be running a prize draw on the 35 and 36 routes and further information will be provided shortly on our social media platforms and bus stops.

Newport Bus has been awarded a contract to operate bus services to both Brynglas and Allt-Yr-Yn. The new services will commence from Monday 10th September and will be numbered 11A/11C. The route 11 will be covering both areas in two opposite loops departing from the bus station (stand 13). Connection on Malpas Road will be available for passengers wishing to split their journey to go to the city centre. An early morning and late afternoon service will be in place to coincide with standard office hours for the people working in the Civic Centre district.

Morgan Stevens, Operations Director at Newport Transport explained: “The new routes and timetable improvements have been developed with the residents and people working in Newport in mind. These changes reflect our commitment to help bringing a viable and effective alternative to sustainable transport to the City of Newport.”

All timetables are available on our website - Routes and Timetables. Printed timetable leaflets can be picked up from the travel centre and the bus depot..

For information on fares and tickets, please vist our Fares and Zones page. Don't forget to order your smartcard online or at the Travel Centre.

 



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