Newport Bus Blog

Presenting Newport Bus App

Newport Transport - Sunday, September 27, 2020

We are delighted to announce the launch of a mobile ticketing and real-time bus tracking app bringing further modernisation to its transport network. The Newport Bus app is available for free and can be downloaded to mobile devices from the App Store and the Google Play Store from Monday, September 28.

Newport Bus mobile app was developed in partnership with UrbanThings using the modern and efficient TicketlessTM platform, already trusted by many bus operators worldwide. This smart ticketing solution provides real-time information (RTI) and mobile ticketing which are integrated with the Newport Bus Ticketer ticket machines. Using a combination of real time data and data-based predictions, the mobile app will also inform passengers of bus occupancy levels and predicted occupancy at bus stops, thus enabling users to plan their journey with social distancing in mind.

The mobile app will bring multiple benefits to bus users. The main features of the Newport Bus app are:

  • Prior purchase of day tickets, weekly and 4-weekly passports for travel within the Newport Bus network.
  • Real-time bus time information and location of the approaching bus. The map also shows the traffic level in the city.stops.

Mobile tickets and passports can also be purchased and gifted to another Newport Bus app user, as well as receiving notifications when the ticket is used, making it ideal for parents to

  • View of the occupancy levels of the approaching buses and the predicted level at individual purchase tickets for their children.

Carl Partridge, CEO, Urban Things says:” We are delighted to be partnering with Newport Transport to provide a smart travel platform that brings together RTI and m-ticketing in a single app. The team there is eager to be at the forefront of new innovations, and we look forward to the ongoing relationship as we work with them to future-proof their systems.”

Scott Pearson, Managing Director for Newport Transport says:” The Ticketless platform provides the ideal solution for Newport Bus. It offers a modern, easy-to-use and reliable mobile travel app to our passengers. Within an increasingly contactless and paperless world, the Newport Bus app has been designed to meet the high expectations of our customer. As part of our service improvement strategy, the launch of the app follows the implementation of contactless payments in March and will bring additional convenience and flexibility to bus travel and I am hopeful that it will encourage more people to give the bus a try and make the switch.”

 

Back to school – How to enjoy your bus journey to school?

Newport Transport - Tuesday, September 03, 2019

NEWPORT BUS

Here are 5 things you need to know when catching the school services to secondary school:

1.  Be on time at your stop and have your bus pass ready! We hope that you like the 2019/2020 orange chosen for this year. Show your pass clearly to the driver for a free ride to school. No bus pass, no free ride – even when you are wearing your school uniform. In that case, to get on the bus, you will be asked to purchase a ticket. An under-16 Bamboo single ticket costs £1.10 in Zone 1; that’s for the whole city up to Caerleon to the east and Marshfield to the west. You can also use a Youth Passport card if you’re aged between 16 and 21.

If you lose your scholar’s pass, a replacement can be provided at the cost of £10.00 – Please contact us via the travel centre or the website contact form.

2. We operate most of the school services using the current local bus services. Some of these bus services operate to/from the school grounds and will display the destination as a school route. These services, that are also open to the general public, are:
- St Joseph’s RC High School – SJ1 to SJ14
- Bassaleg School - B1 and B2
- The John Frost School – JF1 to JF4
- Ysgol Gyfun Gwent Is Coed – YG1

The other two secondary schools in Newport are served by the regular bus services – 74/74C for Llanwern High School and 15/16 for Newport High School.

Please respect the other passengers as all they want is to arrive at work on time.

3. Have fun on your journey to school, but respect your driver. Your safety is paramount. Our drivers are trained to drive you safely to school and back, however, they must not be distracted while driving. It is, therefore, your job to stand well clear of the doors and not to talk to the driver while en route. If they do not answer, they’re not being rude, they're doing their job. Here's a tip: Be nice to your drivers and they’ll be nice to you back.

4. Lost properties - Every item left on the bus at the end of its shift is returned to the depot. We have a large number of lost properties which are never claimed, so if you’ve forgotten something on the bus, get in touch and we will have a look for you. The popular items are PE kits, musical instruments, art folders, mobile phones and umbrellas of course.

To claim your item, check with the travel centre in the first instance. You can also ring us at the depot on 01633 670563 or send us a message via our contact form.

5. If the bus is late due to traffic, don’t worry we will let the school know on your behalf.

If you didn’t qualify for a free of charge scholar pass to use the school services, we recommend that you purchase a Bamboo card – the under-16 bus card or a Youth Passport card – the 16-21 bus card. Both smartcards can be purchased with proof of age (birth certificate, passport or other official ID) at the travel shop or online in our smartcard store.

To check if you qualify for a school bus pass, contact your council - Newport Council School Transport or Torfaen Council School Transport

Have a great school year and safe journeys. Happy Days!



Higher Frequency on Route 15 and 16 - Bettws

Newport Transport - Monday, June 03, 2019


We’ve listened to your feedback, and from the 9th of June 2019, there will be a higher frequency of buses coming your way linking the City Centre and Bettws. With a bus every 7 or 8 minutes throughout the day, it makes it a lot simpler for you to travel back and forth to the city centre, for work or leisure.

Read on to find out about the changes and our thanks to you our loyal customers.

The routes remain the same with the 15 service going anti-clockwise and the 16 service clockwise along Monnow Way. However, we’ll be operating each service every 15 minutes for most of the day, giving you the option to travel with the 15 or 16 service from Monnow Way every 7 or 8 minutes.

The main improvements to the schedule are summarised below:

Monday to Friday

Service No. Current service From June 9, 2019
15 Every 20 minutes from 9:45 till 14:05 (from the bus station Every 15 minutes from 7:32 till 18:02 (from the bus station)
16 Every 20 minutes from 9:55 till 14:15 (from the bus station) Every 15 minutes from 7:25 till 18:07 (from the bus station)

Saturday

Service No
Current Service
From June 9, 2019
15 Every 30 minutes from 8:55 till 14:05 (from the bus station) Every 15 minutes from 7:32 till 17:47 (from the bus station)
16 Every 20 minutes from 10:15 till 14:15 (from the bus station) Every 15 minutes from 7:25 till 17:55 (from the bus station)

Your early mornings, evenings and Sunday services remain unchanged.


At Newport Bus, we are committed to working with Newport communities and would like to say thank you for your loyalty and input given.

PRIZE DRAW

NEWPORT BUS TICKET

Therefore, to celebrate the launch of the new improved bus timetable for the Bettws services, we will be running a prize draw for the bus users who purchase their tickets (or swipe their smartcards!) on the 15 and 16 bus routes between Monday 10 and Saturday 15, June. You just need to keep your bus tickets safe!


The draw will take place on Wednesday 19 June. We will electronically select 5 winning ticket numbers from the tickets sold during that period. The 5 winning tickets will be announced on our social media platforms, Facebook and Twitter, and displayed in our Travel Centre in Friars Walk. Don’t forget to follow us - Facebook and Twitter

What are the prizes?
⦁ One-month free bus transport – start date of your choice
⦁ A day trip (coach only) for up to a family of four – to be chosen from our day trip Spring/Summer and Autumn/Winter 2019 programmes
⦁ Three Freedom cards pre-loaded with £10.00 of credit.



Where do I get the new timetable?
The new timetable leaflets will be available at our Travel Centre in Friars Walk or our depot at 160 Corporation Road, Newport from the 1st of June. You can also download the new timetable to your mobile device from our website.

We're looking forward to seeing you on our buses.

Enjoy a book on us when you ride with Newport Bus

Newport Transport - Wednesday, May 15, 2019

 


As the principal bus operator in the city of Newport, we are delighted to announce the release of free personal on-board entertainment on all our main bus routes. Newport Bus vehicles are now equipped with the Bustle Entertainment platform!

Thanks to an update of our on-board Wi-Fi system, Newport Bus can now offer passengers with free access to audio and visual entertainment, such as e-books, audiobooks, podcasts, magazines and games.

The system is simple, with the entertainment platform appearing automatically on the login screen when passengers connect to the on-board Newport-Wifi using their mobile device, phones or laptops.

From the main page, the customer can choose from a selection of e-books, audio books and podcasts as well as browse magazines or play games. They can come back to the portal and their chosen activity later too, by simply entering www.bustlewifi.com while connected to the on-board WiFi hotspot. The content is managed by a third-party company is renewed every 3 months. Passengers have also the option to simply go online by selecting the Go Online button.

And, there’s no need to create an account or download an app to take advantage of this!

As Morgan Stevens, our Director of Delivery explains:” A bus journey to work or school is becoming more than just a journey, but a time to unwind and relax, especially on the extended routes of Cardiff, Cwmbran and Chepstow.”

We’re delighted to be able to bring a free entertainment package to our customers. At Newport Bus, we always strive to deliver the best journey experience to the people of Newport and the surrounding communities.

 



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