Newport Bus Blog

Introducing Contactless Payment for all bus fares

Newport Transport - Wednesday, February 26, 2020

RIDE CONTACTLESS WITH NEWPORT BUS

We're delighted to annouced that from Sunday 1st March, passengers on Newport Bus will be able to pay using their contactless-enabled bank card for all fares and weekly top-up on their Passport and Bamboo smartcards. The new ticketing machines will also allow passengers to make smartphone payment such as Apple Pay or Google Pay when set up on their mobile device.

Following investment in a new ticketing system, we are now in position to offer contactless payment onboard our entire fleet of local buses.

Contactless payment will simplify the way people pay for their fares and will be especially beneficial in encouraging the occasional bus users to make a switch to bus travel. As the City of Newport is continually attracting more visitors, thanks to the opening of the ICC Wales and other acclaimed events across the City, we expect this will contribute to promoting greener journeys.

This faster method of payment - you only need to ask your driver for the ticket you want and pop bank card onto the reader for your ticket to be printed – will speed up boarding time and make bus travel a better, and easier experience for all. Here how:

CONTACLESS INFOGRAPHIC

The contactless system chosen by Newport Transport is the Ticketer ETM system, which is the industry’s most innovative ticketing solution, and is designed to give passengers the widest possible range of payment options. These new machines fitted with improved GPS-locator will also improve Newport Bus’s ability to provide real-time information. In time, this invaluable data will help deliver a more efficient and reliable bus services for our customers.

“Ticketer are delighted to be involved in this new development for Newport Bus” comments John Clarfelt, CEO of Ticketer “ The convenience of using contactless will allow their passengers greater flexibility and will make bus travel accessible to all, which in turn encourages more people to take the bus.

Scott Pearson, our Managing Director encourage everyone to do something bold and try the bus! In lights of the current environmental challenges and increase in congestion, bus travel needs to become a method of choice and a real alternative to the car.

 




New routes and service changes for September 2019

Newport Transport - Tuesday, August 27, 2019

NEWPORT BUS

As part of our route improvement plan, we're delighted to announce the introduction of two new routes and amendments to its regular services to start in September 2019.

From the 2nd of September and in time for the opening of the International Convention Centre (ICC Wales) based in the grounds of the Celtic Manor Resort, Newport Bus will be running a new bus route – Route 9. This new route will depart from the bus station (stand 6) to the Coldra Court Hotel and Langstone Business Park, serving the train station, Chepstow Road and the Celtic Manor Resort. ICC Wales is expected to attract an increased number of visitors to Newport and the area. Therefore, it is important that as the main bus operator within the community, we support this fantastic facility by providing public transport for staff and visitors.

The introduction of the route 9 will also benefit the residents of Chepstow Road and more importantly the residents of Treberth estate (Bishpool), with increased services during the day of one every hour instead of every two hours.

The introduction of te new route brings changes to route 73, as it will no longer operate via Treberth Estate which will be serviced by the 9, and will operate directly to the City Centre via Chepstow Road.

Route X74 Newport – Chepstow Service will now serve Glan Llyn estate earlier and later than previously, Monday to Friday, with the first service linking the estate to the city centre departing at 07:30 instead of 11:29 and the last service departing the city centre at 17:25 instead of 14:15. The 74A/74C service remains unchanged.

Routes 42 and 43 – bus station to Spytty Retail Park via Moorland Park or Nash College will both benefit from an increased frequency to every 30 minutes from 8:00 till 18:00 weekdays, giving passengers a combined service every 15 minutes to the retail park or the city centre. Saturdays and Sundays remain unchanged.

We have also brought changes to the routes on the west of Newport. Route 34, currently operating one in the morning and one in the afternoon will be no longer be running from the 2nd of September. Route 35 and 36 remain unchanged, serving Duffryn Way, Tredegar House Drive, Pencarn Way to Celtic Springs. We will be running a prize draw on the 35 and 36 routes and further information will be provided shortly on our social media platforms and bus stops.

Newport Bus has been awarded a contract to operate bus services to both Brynglas and Allt-Yr-Yn. The new services will commence from Monday 10th September and will be numbered 11A/11C. The route 11 will be covering both areas in two opposite loops departing from the bus station (stand 13). Connection on Malpas Road will be available for passengers wishing to split their journey to go to the city centre. An early morning and late afternoon service will be in place to coincide with standard office hours for the people working in the Civic Centre district.

Morgan Stevens, Operations Director at Newport Transport explained: “The new routes and timetable improvements have been developed with the residents and people working in Newport in mind. These changes reflect our commitment to help bringing a viable and effective alternative to sustainable transport to the City of Newport.”

All timetables are available on our website - Routes and Timetables. Printed timetable leaflets can be picked up from the travel centre and the bus depot..

For information on fares and tickets, please vist our Fares and Zones page. Don't forget to order your smartcard online or at the Travel Centre.

 


Supporting less traffic congestion and better air quality - #MakeTheSwitch

Newport Transport - Wednesday, July 03, 2019

 

BUS TICKET OR PARKING TICKET

In support of Newport City Council’s activities in cutting down illegal parking around Newport, we decided to give the civil enforcement officers free travel on Newport Bus. We made the offer to ensure the officers can reach a variety of destinations for their shifts, without adding to the traffic and parking availability.

This is part of our campaign #maketheswitch to public transport. One of the smart solutions to avoid parking fines is for motorists to leave their cars at home and use public transport instead. This campaign goes hand-in-hand with the council’s #ParkRight campaign, which encourages drivers to adhere to the Highway Code and park safely.

Councillor Roger Jeavons, the council’s cabinet member for City Services welcomes the move. He said: “For years residents have complained both to us and Gwent Police about the lack of enforcement on the streets where motorists were blatantly ignoring the rules of the road, causing problems for pedestrians and other drivers, especially in the city centre.

“We know bus drivers also had a lot of problems negotiating roads around the city because of badly parked cars so we welcome the offer by Newport Transport to help in this way.

“We have spent months reinstating or refreshing traffic orders and putting up new signs so people are in no doubt over parking rules.”

Civil Parking Enforcement (CPE) was introduced to improve road safety, reduce congestion ensuring more free-flowing traffic and to protect communities from illegal and reckless parking plus enforcing resident parking schemes.

Our Operations director, Morgan Stevens explained: “We’re happy to support the council with the parking enforcement. “As significant road users ourselves, we understand first-hand the difficulties inconsiderate parking creates for other road users. Public transport can be part of the solution to lessen congestion and improve air quality in the city.

“At Newport Bus, we provide over 40 routes in Newport and the surrounding areas, and with 15 new zero-emission electric buses to be fully operational by Easter 2020 and our commitment to continuously review our routes, we can really encourage people to make the switch to the bus as their preferred mode of transport.”

 

 



Higher Frequency on Route 15 and 16 - Bettws

Newport Transport - Monday, June 03, 2019


We’ve listened to your feedback, and from the 9th of June 2019, there will be a higher frequency of buses coming your way linking the City Centre and Bettws. With a bus every 7 or 8 minutes throughout the day, it makes it a lot simpler for you to travel back and forth to the city centre, for work or leisure.

Read on to find out about the changes and our thanks to you our loyal customers.

The routes remain the same with the 15 service going anti-clockwise and the 16 service clockwise along Monnow Way. However, we’ll be operating each service every 15 minutes for most of the day, giving you the option to travel with the 15 or 16 service from Monnow Way every 7 or 8 minutes.

The main improvements to the schedule are summarised below:

Monday to Friday

Service No. Current service From June 9, 2019
15 Every 20 minutes from 9:45 till 14:05 (from the bus station Every 15 minutes from 7:32 till 18:02 (from the bus station)
16 Every 20 minutes from 9:55 till 14:15 (from the bus station) Every 15 minutes from 7:25 till 18:07 (from the bus station)

Saturday

Service No
Current Service
From June 9, 2019
15 Every 30 minutes from 8:55 till 14:05 (from the bus station) Every 15 minutes from 7:32 till 17:47 (from the bus station)
16 Every 20 minutes from 10:15 till 14:15 (from the bus station) Every 15 minutes from 7:25 till 17:55 (from the bus station)

Your early mornings, evenings and Sunday services remain unchanged.


At Newport Bus, we are committed to working with Newport communities and would like to say thank you for your loyalty and input given.

PRIZE DRAW

NEWPORT BUS TICKET

Therefore, to celebrate the launch of the new improved bus timetable for the Bettws services, we will be running a prize draw for the bus users who purchase their tickets (or swipe their smartcards!) on the 15 and 16 bus routes between Monday 10 and Saturday 15, June. You just need to keep your bus tickets safe!


The draw will take place on Wednesday 19 June. We will electronically select 5 winning ticket numbers from the tickets sold during that period. The 5 winning tickets will be announced on our social media platforms, Facebook and Twitter, and displayed in our Travel Centre in Friars Walk. Don’t forget to follow us - Facebook and Twitter

What are the prizes?
⦁ One-month free bus transport – start date of your choice
⦁ A day trip (coach only) for up to a family of four – to be chosen from our day trip Spring/Summer and Autumn/Winter 2019 programmes
⦁ Three Freedom cards pre-loaded with £10.00 of credit.



Where do I get the new timetable?
The new timetable leaflets will be available at our Travel Centre in Friars Walk or our depot at 160 Corporation Road, Newport from the 1st of June. You can also download the new timetable to your mobile device from our website.

We're looking forward to seeing you on our buses.


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