Newport Bus launches a new website

Customers of Newport Bus in Newport are benefitting from the latest in transport technology with a new website delivered by Passenger, the creators of the highest-rated app mobility software in the UK.

Launched on April 20th, the website includes easy to understand journey planning, disruption notifications, live bus tracking with enhanced vehicle information including information on accessibility features (such as wheelchair space availability) and vehicle type (double-deck, electric, livery…).

Newport Bus serves nearly 8 million customers every year as the main provider of bus services in the city of Newport. In operation for over 100 years, they run over 40 services throughout Newport and to Cardiff, Cwmbran, Chepstow and Monmouth.

Morgan Stevens, Operations Director for Newport Transport Bus says “This new website is an important work to make our bus services more accessible to everyone in the community. Passenger has worked very quickly to deliver a site that will help our new and regular customers to confidently plan their journeys and travel with us. It’s built with bus users in mind and will perfectly complement our existing mobile app”.

Helen Connolly, Head of Customer Services, Passenger comments: “There is no 'one reason' to take the bus. People undertake all kinds of journeys with many destinations. At Passenger, we understand that - we say that we aim to see things through other people’s eyes - and design websites and apps that can be effortlessly used by anyone. Through our long-term partnerships with operators, we can constantly innovate and improve our products and technology, so that users have the best possible experience on platforms designed to help them plan for journeys with the utmost confidence” 

The Newport Bus website will continue to be improved through an ongoing programme of development and updates.