Privacy Policy

Newport Transport Limited respects your privacy and is committed to protecting the personal information that you provide to us. This statement explains our policies and practices regarding the use and disclosure of your personal information by Newport Transport Limited. Please note that Newport Transport Limited reviews and updates this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how Newport Transport Limited collects and uses personal information. By using our website, you consent to the collection and use of your personal information by Newport Transport Limited as explained below.

PERSONAL INFORMATION

You have complete control over your personal information. In general, you can visit our website without providing us with any personal information. However, there are instances where we must have your personal information in order for us to grant you access to our protected and secured sites. This information may include registration data (your name, address, email address, phone number, title, etc.), information request data and response data ("User Information"). When you receive a confirmation email from us, or when you receive any newsletter email from our newsletter campaign list server, you will be given instructions on how to remove yourself from the newsletter list(s) whenever you want. Our automated system will then take care of everything for you, removing your email address (unsubscribing you) from any newsletter campaign list accordingly. If you wish us to remove all of your personal information from our database, please write to us at our address below. We may ask for identification from you before we delete any data. We may also for the purpose of order management, be unable to delete any purchase history of orders made by you from our website, as such data is held with our Merchant Account and Payment Gateway partners, and we need to retain certain information to be able to audit our order records etc.

USE OF USER INFORMATION

We intend to use such information for the purposes of supporting you and if applicable your employer's relationship with Newport Transport Limited, by designing website content that is suitable to your needs, and which alerts you to new product and service offerings as they become available. This User Information may be retained by Newport Transport Limited to verify compliance with the agreement between Newport Transport Limited and you or your employer, to keep track of the domains from which people visit us, to create a user profile to better serve you and your employer or to simply contact you either electronically or otherwise. If you decide that we should not use your personal User Information to contact you, please let us know, and we will not use that information for such purposes. We do not intentionally collect User Information from juveniles (under 16 years of age), and where this is brought to our attention, we will ordinarily delete it. However, we appreciate that a young person between 16 and 18 years of age, may hold a bank account and debit card, which they may use with full authority on our website to make a purchase for one of our products/services. In such circumstances, we will collect User Information as the young person is a customer. We also do not collect personally identifiable information that relates to individual health, financial, sexual orientation, race or religious matters etc.

DISCLOSURE OF USER INFORMATION

Newport Transport Limited does not sell, trade or transfer User Information to third parties. We do not store credit card details nor do we share customer details with any third parties. However, we may share User Information with our business partners for marketing, advertising or product/service offering purposes. For example, we provide User Information to our service providers for direct emailing of our newsletters, online surveys or notifications on Newport Transport Limited offerings, to our viewers. We also disclose User Information if: we have your consent; we need to share it in order to provide you with the products and/or services you requested; we respond to a court order, or you violate our Terms of Use. We may also use your User Information for the purpose of conducting credit reference checks, either consumer or business. We use Creditsafe for such checks and we are registered with the Information Commissioners Office (ICO) as a Data Protection compliant company. You may separately agree to provide your personal information to third parties that provide content for Newport Transport Limited offerings, in order to access and/or use their products and/or services. If you agree to provide such information to these third parties, then your personal information will be subject to their privacy policies.

ACCURACY AND SECURITY

The accuracy and security of User Information is important to Newport Transport Limited. Currently, you may review and request updates to your User Information retained by contacting Newport Transport Limited, either via the website where you can update your personal information by login, or by writing to us. If you contact us to correct your User Information, we will attempt to correct such inaccuracies in a timely manner. We reserve the right to request identification from you when you request a change in the personal data we may hold about you; we do this to protect your privacy and identity. Newport Transport Limited is concerned with the security of your User Information and is committed to taking more than reasonable steps to protect it from unauthorised access and use of that personal information. To that end, we put in place the appropriate physical, electronic and managerial policies and procedures to secure your personal User Information and these include but are not limited to, firewalls, intrusion monitoring and passwords to protect electronic information. Multiple physical security systems are in use at our commercial premises and include Access Control Systems, Intruder Detection Systems, CCTV Video Systems, Fire Detection Systems and high-security perimeter fencing - all of which are monitored. Furthermore, access to personally identifiable information is limited to a small number of vetted personnel and on a need-to-know basis. We also continue to implement procedures to maintain accurate, complete and current User Information.

USERNAMES AND PASSWORDS

Access to certain content on our website may be allowed under a written agreement between you or your employer and Newport Transport Limited and will require a username and/or password. In some cases, failure to provide personal information may prevent you from accessing certain Newport Transport Limited website(s) containing certain confidential information, products, services, or promotional offers ("Newport Transport Limited Offerings"). By accessing and using our protected and secured website(s), you agree to maintain the confidentiality of the username and password you selected to access such site(s) and consent to our Terms of Use.

COOKIES

Newport Transport Limited uses "Cookies" on this website www.newportbus.co.uk and its linked domain names, and you can view our Cookie Policy for more information. A cookie is a small data file that a website can transfer to a visitor's hard drive to keep records of the visits to such website(s). A cookie contains information such as your username and password that helps us recognise the pages you have visited and improve future visits, but the only personal information a cookie can contain is the information that you provide yourself. A cookie cannot read data off of your hard drive or read cookie files created by other sites. Information stored in cookies may be encrypted, however, we do not store your credit card number in cookies. If you prefer not to accept a cookie, you can set your web browser (Microsoft Internet Explorer, Apple Safari, Mozilla Firefox) to warn you before accepting cookies or you can refuse all cookies by turning them off in your web browser. However, access to some of our website pages is secure (shopping payment form etc) and will require the use of cookies, which you must enable, to ensure that our system cookies that get sent back to the originating server, will work correctly. However, you can still access most of the features on our website without accepting a cookie.

EXTERNAL LINKS

Newport Transport Limited's website may provide links to other third-party websites. Even if the third party is affiliated with Newport Transport Limited through a business partnership or otherwise, Newport Transport Limited is not responsible for the privacy policies or practices or the content of such external links. These links are provided to you for convenience purposes only and you access them at your own risk.

MOBILE APP

When you use our Newport Bus app to purchase a ticket or travel, our authorised data processor (UrbanThings Limited) collects and processes some personal data on our behalf in order to manage the ticketing and travel experience.

What information do we collect about you?

We collect information about you when you register for an account using one of our apps.

For registered accounts, we collect your email address and, if you provide them to us, your name and mobile phone number.

When you board or leave a vehicle, we may also capture the time of boarding, the details of the vehicle and your approximate location. This will, of course, be the same as the location of the vehicle at the time – we never collect your private location when you are not travelling with us.

You may opt out of sharing your location with us by denying permission to use your location when asked to do so within the app.

You may opt out of sharing the fact that you have left a vehicle in the following ways:

  1. You may disable this feature on the ‘My Account’ page of the app.

  2. You may deny permission to use Bluetooth when asked to do so within the app (Android only).

  3. You can temporarily opt out by disabling Bluetooth on your device.

How will we use the information about you?

We collect information about you for the purpose of processing your orders and delivering them to your mobile device. This is a legitimate interest so that we can perform the tasks that you would reasonably expect from us to help you purchase tickets and travel around.

In some cases, we use the final part of your email address (the part after the ‘@’ symbol) to verify that you are a member of a company or organisation. We do this in cases where usage of an app, or a particular ticket, is restricted. For example, we could do this by offering discounted tickets to persons with a hospital (NHS) email address.

We collect information about your boarding and alighting vehicles to help provide transport operators with anonymised statistics about how passengers are using their network, so they can improve their service to you. In the future, we may do this so that we can charge you for your travel based on the distance travelled.

If you agree, we also collect information to enable us to contact you about additional products and offers such as cheaper transport tickets.

Our data processor will share this personal data with the following parties:

  1. Payment processing companies, for the purposes of verifying your identity so that we can take payment for your orders. These may include Littlepay, Stripe Inc., Braintree and PayPal.

  2. A web hosting company, Amazon Web Services Inc. for the purposes of processing the data and storing it securely.

In the future, we will use your information to personalise your experience on our website and mobile apps where possible.

Access to your information and correction

You have the right to obtain a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email us using our contact form at www.newportbus.co.uk/contact

We want to make sure that your personal information is accurate and up to date. You may ask us to correct information you think is inaccurate or use our apps or website to correct this information yourself.

If you have a complaint about the way in which Newport Transport or our authorised Data Processors have stored or processed your personal data, we would encourage you to contact us in the first instance so that we can work with you to resolve this. You also have the right to contact the Information Commissioner’s Office.

For UrbanThings full privacy policy please visit www.urbanthings.co/privacy-policy/

TERMS OF USE

Please also see our Terms of Use, which describes the restrictions, disclaimers, indemnification and limitation of liability governing the use of the entire Newport Transport Limited website: newportbus.co.uk accordingly.

HOW TO OPT OUT OF CORRESPONDENCE

Based on the information a user has provided, Newport Transport Limited may send email correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.

GENERAL

If you have questions regarding our Privacy Statement, please contact Newport Transport Limited via our Contact Page or if you prefer you can write to us at the following address: Newport Transport Limited, The Data Protection Officer, 160 Corporation Road, Newport, NP19 0WF, South Wales, United Kingdom.