Your Bus Drivers

Our bus drivers are important to us because they are there to serve our valued customers. They represent Newport Bus, our values, and our commitment to you our customers to get you to your chosen destinations in comfort and on time.


Every one of our bus drivers receives special customer care training, so they can look after your needs when you travel on Newport Bus. As an important part of their training, they all qualify in first aid, as part of their ongoing Certificate of Professional Competence Qualification. 

As of March 2021, all Newport Bus drivers have undertaken the Dementia Friendly Awareness course, the first bus drivers in Wales to receive this special training, making them truly supportive of everyone in our community.

We serve the people of Newport and beyond, and it is vital for us to have a professional and meaningful relationship with our customers.

If you feel the need to contact us, perhaps to pay a compliment about a driver's service delivery, or make a suggestion about a route or service improvement, or in the unlikely event you need to complain - we'd very much appreciate you taking the time to contact us. This is invaluable to us and helps us improve the service we provide for everyone. Visit our contact page here.

Thank you for your valued custom.